1.  Introduction

AB Alarms is committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The person responsible for data  protection  within AB Alarms is Gill Gibbs. Please read the following carefully to  understand  our  views  and  practices  regarding  your  personal information and how we will treat it. If you have any questions about this Privacy Notice or the use of your information, please contact us at support@abalarms.com with the subject line GDPR.


2.  Protecting Your Data

Keeping your information safe is a priority for us. The purpose of this privacy notice is to explain how we collect your personal information and what we use it for.

We have a legal duty to protect personal information that we collect under the Data Protection Act 1998 (and any law which replaces it, including the new UK Data Protection Bill) (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (the “GDPR”). For the purpose of the DPA and GDPR, we AB Alarms are the data controller (in other words, the organisation that determines how your personal information is used).

If you have any queries about how we use your personal information, please contact our data protection officer at the following address:

Gill Gibbs, DPO
AB Alarms
76 Pullman Lane
Surrey, GU7 1YB

Or email at support@abalarms.com


3.  Who Are We?

AB Alarms are a security company based out of Godalming, Surrey. We collect information about you to help carry out our core business and ancillary activities.

4.  How we obtain your Personal Data

We may collect information about you when you fill in forms on our company website, hardcopy forms or by corresponding with us by phone or email. You may even provide Information about yourself when negotiating or entering into a contract with us. You have the right to withdraw your consent to us from using your personal information for these purposes at any time by emailing support@abalarms.com, but please be aware that this may impede us in being able to conduct business with you and may result in us not quoting for work or terminating a business relationship.

5.  Why we hold your Personal Data and how we use it

If you are a client or other third party, we may use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us
  • to notify you about changes to any of our service for clients
  • to meet any of our obligations under any applicable laws or regulations;
  • to carry out any obligations or provide you with any other services, functionality or content which you specifically agree to on any of our websites
  • to help us establish, exercise or defend legal claims

We will not use your any personal information collected  from  our  websites  to  carry  out  unsolicited  marketing  activities.

We do not use your personal information to make automated decisions. Depending on the purpose that we hold and process your data for, we will rely on legitimate business interests to process your personal data to carry out our work. When we  process your personal information, we make  sure we consider and balance  any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law) necessary for compliance with a legal obligation

We will rely on legal obligation if we are legally required to hold information on you to fulfil our legal obligations.

6.  Who do we share your Personal Data with?

We will only share your data with third parties where the following conditions apply: –

  • Where we need to share your information to fulfil your contract
  • To meet any legal and regulatory obligations that we have to fulfil to run our business

7. Where do we store your Personal Data?

We will take all reasonable steps necessary to ensure that your information is treated securely and in accordance with this Privacy Notice. All information that you provide to us in physical form such as documents, will be stored securely at our office or where necessary to enable us to conduct our business, a third party which we have ensured has a GDPR compliant privacy notice and has secure storage facilities. All information you provide to us electronically is stored on our secure servers located in the United Kingdom. Unfortunately, sending information to us via post, fax, email or the internet is not completely safe and secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information sent to us by any of these means and any information sent to us in this way is at your own risk. Once we have received your information, we will use strict security procedures and security features to try to prevent unauthorised access.

8. How long will we store your Personal Data for?

We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so. Accordingly, we have a data retention policy and run data routines to remove data that we no longer have a legitimate business interest in maintaining. The criteria we use to determine whether we should retain your personal data includes:

  • the nature of the personal data
  • its perceived accuracy
  • our legal obligations

9. Your Rights

The GDPR provides you with the following rights. To:

  • request correction of personal information that we hold about you which enables you to have any incomplete or inaccurate information we hold about you corrected
  • request erasure of your personal information which enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it
  • object to processing of your personal information where  we  are  relying  on  a legitimate interest (or those of a third party and there is something about your particular situation which makes you want to object to  processing  it
  • have the  right  to  object where we are processing your personal information for direct marketing purposes.
  • request the restrictions of processing of your personal information which enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy
  • request the transfer of your personal information  to another party  in  certain  formats, if practicable.
  • make a complaint to a supervisory body which in the United Kingdom is the Information Comissioner’s Office. The ICO can be contacted at: https://ico.org.uk/concerns/

If you want to contact us to exercise any of your rights, you can write to:

Gill Gibb
AB Alarms
76 Pullman Lane
Surrey, GU7 1YB

Or contact us by email at support@abalarms.com

10. Subject Access to Information

You can contact us at any time and submit a Data Subject Access Request (DSAR)  to ensure your data is accurate and complete. Any access request under GDPR is free but we reserve the right to apply a fee if we believe that the DSAR is repetitive or duly unreasonable in accordance with ICO guidance. Application of a fee will be an exception circumstance.  A subject access request should be sent to:

Gill Gibbs
AB Alarms
76 Pullman Lane
Surrey, GU7 1YB

Or contact us by email at support@abalarms.com

11. Changes to our Privacy Notice

Any changes we may make to our Privacy Notice in the future will be publicised on this page. 

12. Contact

Questions,  comments  and  requests  regarding  this Privacy  Notice are  welcomed  and  should  be addressed to:

Gill Gibbs
AB Alarms
76 Pullman Lane
Surrey, GU7 1YB

Or contact us by email at support@abalarms.com